Printers, Computers, & LANS BBB Business Review



Shipping: Orders placed by 3PM central time zone Monday - Friday normally ship the same day via UPS from Houston, TX. UPS Ground shipping is no charge on orders $100 or more. A flat rate shipping charge of $8.95 will be added to your order if under $100.00 for UPS or FedEx Ground shipping. Free UPS ground shipping and the flat rate charge is only available within the continental United States. There is no free shipping on net term orders.

PC&L doesn't export any of the products listed on our web site. We will ship to US Military locations outside the US via APO or FPO addresses through the US Postal Service Mail via Priority Mail but the postage will be billed to the order. We can't ship UPS to P.O. Boxes.

If your order is shipped within the state of Texas or if drop shipped within your state (not likely), sales tax will be added.

We have a $10.00 minimum order from our web site.

Credit cards - The billing name and address must match the one entered on your order or your order will be delayed or canceled. The billing and ship to address must be the same on all residential shipments on non corporate/ business orders and all orders over $1,000. The phone number must be entered and must be correct on the order.

Warranties: All items are warranted by the original manufacture. PC&L is an Authorized Service Center for Kyocera Ecosys Laser Printers and performs warranty service work in our service zone or by depot.

Returns: All returns must have an RMA (Return Merchandise Authorization ) number, a re-stocking fee of 15% will be applied. Please call 713-462-6474 for an RMA number. NO returns of parts, maintenance kits or network interface cards. Shipping will be charged on orders that are refused due to a change of mind.

Non defective printer or MFP returns must be within 30 days of purchase or 1000 pages on the unit, which ever comes first. Only one printer or MFP return allowed for for non defective units. If you will be ordering multiple units of the same model please start with one to see if it meets your needs. Any printer or MFP returned must have a RMA number, be in the original box and must have all documentation, CDs and power cord that came with the printer. Customer pays return shipping cost. NO returns on closeout items. Refunds will only be made to the credit card used on the original order.

Toner Returns: No toner returns after 30 days of purchase, no toner that is open or if the mylar strips have been removed may be returned. No returns on the following legacy toners: TK-17, TK-18, TK-20H, TK-30, TK-50H, TK-60,TK-57, TK-67, TK-70 and TK-152, TK-502, TK512, TK-522 and TK-542 color toners. Please only order what you can use.

PRIVACY POLICY: All information entered into PC&L's web site is kept strictly confidential and will not be distributed or sold to any company or individual. Your information is used only to process your order. If you have any questions or feel more comfortable placing your order by phone then call us at 800.473.7909 M-F 7AM to 7PM central time. You may also e-mail any questions you have to sales@pcandl.com

PC&L
7125 W. Tidwell Ste L-106
Houston, TX 77092

800.473.7909
713.462.6474
sales@pcandl.com

PC&L is a Kyocera Master Reseller and specializes on the Ecosys line of printers. We've been one of the largest Kyocera dealers in the US for over 25 years and have placed thousands of Ecosys printers into businesses that are cost and environment conscience.

We are a member of the Better Business Bureau and the BBBOnLine Reliability Program.

There are other sites on the internet you can buy Kyocera printers from, but they don't service them or have the product knowledge and experience on Kyocera that PC&L does.

Printers, Computers & LANS (PC&L) has been providing innovative products and services to businesses and government sites since 1992. While many companies in our industry have come and gone, PC&L continues to excel thanks to our loyal customer base.

Originally PC&L was a network system integrator that sold a complete line of printers and computers. Over the years we have focused our expertise to our document solution product line of award winning Kyocera Ecosys printers and multi-function copiers. From our just released signature cards on USB drives to our custom printer based forms, PC&L provides document solutions and technical expertise.

Our proudest achievement over the past 25 years have been our customer satisfaction ratings. These include:

Our Open Rating 96% Performance Certification

Our BBB A+ rating

And our Top Rated web store

PC&L holds or has held the following technical certifications:

Kyocera Prescribe Language, Kyocera Service Center, A+ Certified Technicians, HP AdvanceNet Certified, Microsoft Certified Solution Provider, Cisco Premier Partner, Cisco Wireless Specialist, Konica Minolta Service Center, HP LaserJet Service Center, Novell Certified, Citrix Certified

Our team welcomes the opportunity to serve you, let us show you the difference in our customer service.

PC&L strives to exceed our customer's expectations. We would welcome the opportunity to serve you.